Embedded Files
Using the App: Step by Step
Using the App: Step by Step
Recording a walk
Recording a walk
On the home screen, tap Start a Walk.
On the Select Clients screen, tap the client (or clients) you're walking with. You can search by name if the list is long.
Tap Start Walk.
Walk! The app shows your time, distance, and route live on the map. You can lock your phone and put it away — a mini progress view stays on your Lock Screen, and the walk keeps recording.
Need a break? Tap Pause, then Resume when you're moving again.
When you're done, tap End Walk.
Review your walk summary, then tap Save Walk, then Done. Saved!
If your client isn't in the list
If your client isn't in the list
Occasionally a new client won't appear in your app yet. No problem — on the Select Clients screen you can enter their name manually and continue your walk as normal. The walk is marked "Manually entered" and our coordinators will match it to the right client afterward. (It also helps to mention it to your coordinator.)
Viewing your walks
Viewing your walks
Tap Walk History in the bottom bar to see every walk you've recorded — tap any walk for its details, including the route map. Your Profile shows your totals: walks, miles, and clients. That's your impact — be proud of it!
No cell signal? No problem
No cell signal? No problem
If you lose service mid-walk (or start a walk somewhere without signal), keep going — the walk is saved on your phone and uploads automatically the next time the app opens with a connection.
If you lose service mid-walk (or start a walk somewhere without signal), keep going — the walk is saved on your phone and uploads automatically the next time the app opens with a connection.
Troubleshooting
Troubleshooting
I can't find the app in the App Store.
That's expected! The app is unlisted — it can only be installed from our direct link on the Volunteer App page.
My walk history is empty.
Most likely you signed in with a different method than before (for example, Apple instead of Google). Sign out (Profile → Account), then sign back in with your original method. Still missing? Email us — we can fix it.
The app asks for location but the map isn't tracking.
Check your iPhone's Settings → Let's Walk → Location, and choose While Using the App or Always. "Always" is best — it keeps recording with your phone in your pocket or when the screen locks.
The app says "Application Pending."
Your volunteer application is still being reviewed, or your email isn't on our list yet. Email caroline@letswalk.us and we'll sort it out quickly.
Something else?
Email caroline@letswalk.us or call (843) 452-5001. Include what happened and roughly when — it helps us track it down.
FAQs
Does the app track my location all the time?
No. Location is used only while you're actively recording a walk — to draw your route and measure distance. It's never used in the background otherwise, and never for advertising. See our Privacy Policy.
Can I record a walk with more than one client?
Yes — select everyone you're walking with on the Select Clients screen before starting.
What phones does it work on?
iPhone (iOS 16 or newer) today. An Android version is coming soon.
I forgot my password.
If you sign in with email, use the "forgot password" option on the sign-in screen. If you sign in with Google or Apple, there's no separate app password.
How do I sign out?
Profile → Account → Log Out.
How do I delete my account?
Profile → Account → Delete Account. Your personal account is removed and you won't be able to sign back in. Records of program walks are kept for our client care and reporting, as described in our Privacy Policy.
Who do I contact for help?
Email caroline@letswalk.us or call (843) 452-5001 — see our Contact page.
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